Support

What kind of training and support is available?

Kumon is an organisation which prides itself on its sense of community and supportive environment. It is a key priority for us to ensure that our franchisees feel supported at all times. We have a thorough training programme for franchisees before they open their centres, as well as intensive, personalised support after centre opening. There is also a strong system of ongoing support, including networking opportunities with other franchisees, and a personal consultant from Kumon Australia and New Zealand assigned to work closely with you in the development of your business.

Our training and support includes:

Franchisee training

Held at our National Training Centre in Melbourne each month, our New Franchisee Training is an intensive and enjoyable introduction to the day-to-day work of a Kumon franchisee. It is conducted over two four-day training sessions, and covers all aspects of instructing the Kumon mathematics and English programmes.

Intensive support in the first year

We know that our franchisees face a steep learning curve in the months after opening their centre, and we have a system in place to support them. Our individual training programme for all new Kumon franchisees provides a follow up to New Franchisee Training and ensures that the skills learnt in New Franchisee Training are consolidated and applied to give your first Kumon students a quality learning experience.

A personal Franchise Development Consultant

As we strongly believe in forming profitable partnerships throughout Kumon, every franchisee is assigned a Franchise Development Consultant. Franchise Development Consultants are based in each state office and have worked with many Kumon centres and franchisees.

As well as being the first point of contact in the company if a franchisee has questions or concerns, Franchise Development Consultants work to support franchisees with many aspects of their business. This is determined by the individual circumstances of each franchisee and centre, and always in consultation with the franchisee.

Professional development and networking opportunities

Kumon franchisees are able to further develop their knowledge and learn from each other through a range of professional development initiatives offered in each state. Such opportunities include monthly seminars, national and international conferences, mentoring programmes that match our most successful franchisees with those looking to grow their franchise, and study groups that are designed to develop the highest level of product knowledge in targeted areas of need.

Trapti - joined Kumon March 2014

Trapti

Since joining Kumon, my Franchise Development Consultant, Leandra, has been my main point of contact. The first year was all about induction. Leandra was there with me for all of my firsts which gave me a lot of courage and strength. She visited my centre very regularly and provided suggestions for improving student outcomes, and in turn, my business. At the start, we would spend a lot of time meeting face to face, but over time that has changed. We have built a strong mutual understanding, and Leandra knows my centre and my students so well from her visits so we don't need to spend as much time talking. Leandra knows what I'm trying to say, and I know what Leandra is trying to say.

Even though Leandra provides many helpful suggestions, she has always left it up to me to decide what is best for my students and my centre. This is because she knows that I work with my students every day, and I know them best. I really appreciate that she is there when I need her as her presence empowers me to make decisions in situations that are new to me. Because Leandra really supports my learning, I feel confident, stronger and better able to deal with issues that may arise in the future. It's really important to keep learning as a Kumon franchisee because every child is different and every child poses their own challenge.

Even though I have one main point of contact in the Kumon office, the other staff members have also been really supportive. The staff in our stock, reporting and Public Relations teams have always treated me as an individual and made me feel like they are working for me. I feel that the Kumon office has a very open door approach. It's been a fantastic journey, and I really value my relationship with the staff in the Kumon office.

Jiason - joined Kumon September 2010

Dianna - joined Kumon October 2006
Participant, Kumon Mentoring Programme 2016, 2017

Dianna

Mentoring takes you out of your comfort zone; it allows you to accept positive and constructive criticism to improve your instruction and be exposed to the different strategies and styles of other franchisees. You are in a great environment with people of differing years of experience which allows you to draw different ideas that you can use to improve your centre. For example, I've further developed my communication with families, particularly those families with students starting a new level, and because of this I've been able to better help parents improve their child's home study. I've also enhanced my communication skills with my staff, allowing me to bolster the instruction and service at my centre.

Since joining the mentoring program in 2016 I have continued to learn more and improve my centre.